Privacy Policy

We may collect the following types of information:

1.1 General Contact Information

• Full name
• Phone number
• Email address
• Residential address
• Emergency contact details

1.2 Health and Treatment Information

To deliver safe and effective treatments, we may collect information such as:

• Medical history
• Skin concerns and treatment notes
• Allergies or contraindications
• Photos for clinical documentation
• Treatment history and progress reports

This information is collected with your consent during consultations, forms, or online bookings.

1.3 Financial and Transaction Information

• Payment details processed through secure third party systems
• Receipts, purchase history, and account notes

We do not store full credit card details on our local servers. 

1.4 Website and Digital Information

When you use our website or booking system, we may collect:

• IP address
• Device type
• Browsing behaviour
• Cookies and analytics data

This information helps us improve website performance and user experience.

We may collect your information through:

• Online booking forms
• Website enquiries
• Email or phone communication
• In person consultations
• Treatment plans and consent forms
• Social media interactions
• Promotions or competitions

We only collect information that is necessary for delivering high quality treatments, ensuring your safety, and managing your experience with our clinic.

Your information may be used for the following purposes:

3.1 Treatment and Safety

• Assessing your suitability for treatments
• Creating personalised treatment plans
• Monitoring treatment progress
• Ensuring clinical safety and compliance

3.2 Bookings and Appointments

• Managing appointments through Phorest
• Sending confirmations, reminders, or follow up messages

3.3 Clinic Communication

• Responding to enquiries
• Providing aftercare instructions
• Informing you of new treatments or promotions when consented

3.4 Administration and Operations

• Processing payments
• Updating records
• Staff training and auditing

3.5 Legal and Regulatory Requirements

We may use or disclose your information if required by law, insurance, or regulatory bodies.

We will never sell, rent, or trade your information to third parties.

Your information is stored securely through encrypted systems including:

• Phorest clinic management software
• Secure cloud storage
• Password protected devices accessed only by authorised staff

We take all reasonable steps to protect your information from misuse, interference, loss, unauthorised access, or disclosure.

Your information may be shared with:

• Phorest
• Payment processors such as EFTPOS and Stripe
• IT support providers
• Legal or regulatory authorities if required

These third parties are required to protect your information and use it only for the purpose it was provided.

We do not send your information overseas unless required for system support, in which case we ensure the data is handled securely.

Our website may use cookies and analytics tools to enhance your browsing experience. Cookies help us understand:

• Which pages are visited most often
• How visitors navigate the website
• How we can improve content and usability

You may disable cookies in your browser settings, although some website features may not function optimally.

You may receive updates, treatment offers, or promotions from us if you have opted in. You may unsubscribe at any time via:

• The unsubscribe link in emails
• Contacting us at info@nhbendermologie.com.au

We do not send marketing messages without your consent.

You may request to:

• Access your personal information
• Correct or update your details
• Remove non essential information

To make a request, please contact us at info@nhbendermologie.com.au or call 03 7018 6707.
We will respond to your enquiry within a reasonable timeframe.

If you believe your privacy has been breached, please contact us at:

info@nhbendermologie.com.au
03 7018 6707

We will investigate your concerns promptly.
If you are not satisfied with the outcome, you may contact the Office of the Australian Information Commissioner (OAIC).

We may update this Privacy Policy as our services or systems change. The most current version will always be available on our website.